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Activating 2-Step Verification for Google Workspace users

Hal Sclater 18th August 2025 Google workspace 0 Comments

2SV adds a second layer (like a phone prompt or code), making it nearly impossible for attackers to access your account without physical access to…

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Managing mailbox rules for a shared mailbox using Outlook Web App

Hal Sclater 7th December 2024 Knowledge Article 0 Comments

Shared mailboxes in Outlook facilitate collaborative email management for teams. The guide details accessing a shared mailbox, navigating settings, and managing email rules, including creating,…

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Accessing Microsoft 365 on the web

Hal Sclater 14th August 2023 Knowledge Article 0 Comments

Almost all Microsoft 365 services are available on the web from any device including: The web versions of these apps have almost all the features…

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Gaining access to your Office 365 account if you have replaced your phone and have MFA enabled

Hal Sclater 19th January 2021 Azure AD 1 Comment

If you have lost or replaced your mobile phone, and previously set up the Microsoft Authenticator app in order to secure your account, you may…

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Sharing Teams recordings with external users

Hal Sclater 23rd June 2020 Knowledge Article 0 Comments

If you record a meeting in Teams, the recording is processed and stored in Microsoft Stream. Unfortunately, it is not possible to share content in…

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Microsoft authenticator app

Increasing your account security with MFA (Multi Factor Authentication) (for users)

Hal Sclater 26th December 2019 Knowledge Article 2 Comments

This is how to set up two factor authentication with your Microsoft 365 account, if your tenant has Security Defaults enabled. This process needs to…

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Using Exchange Online Archiving (Microsoft 365)

Hal Sclater 22nd June 2019 Knowledge Article 0 Comments

What is Exchange Online Archiving? Exchange Online Archiving archives email from your primary mailbox in order to reduce the size. It creates an additional mailbox…

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Office 365 User Guide

Hal Sclater 5th April 2019 Knowledge Article 0 Comments

This is a concise guide on how to set up email on your mobile device, and access Office 365 services on the move. Setting up…

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Request support using Windows Quick Assist

Hal Sclater 15th January 2019 Knowledge Article 0 Comments

This is how to request remote support using Windows Quick Assist. Select the Start button, type ‘quick’, and then select Quick Assist from the list…

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Take a screenshot in Windows 10 with the snipping tool

Hal Sclater 15th January 2019 Knowledge Article 0 Comments

How to take a screenshot in Windows 10 using the snipping tool. Use this if you want to send a screenshot in an email. Select…

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